The Customer Service That Cares

People contact customer service for various reasons: Questions about products, return policy, ordering, and so much more.

That’s why PulseTV‘s dedicated staff is always here to help you, plus we want to makes sure you have information at your finger tips through our site.

customerservice

You can reach our Customer Service team Mon – Fri , 8am to 5pm CST, in a several different ways:

EMAIL US: Create A Customer Service Ticket

CALL US: 800-711-1361  to leave a Voicemail and/or Answering service options after hours.

CHAT WITH US: Live Chat  [Online]

WRITE TO US:
PulseTV.com
7851 185th Street
Suite 106
Tinley Park, IL. 60477

On Our FAQ page you will find answers to questions such as:
•    Is Your Website Secure?
•    What Credit Cards Do You Accept?
•    Do You Take PayPal?
•    Can I Pay By Check Or Money Order?
•    Can I Place My Order By Phone?
•    Why Am I Being Charged Sales Tax?
•    How Does PulseTV Ship Its Orders?
•    What Is Your Privacy Policy?
•    I Completed My Order But Did Not Receive An Email Confirmation?
•    Why Did I Receive More Than 1 Email Confirmation?
•    What Is Your Return Policy?
•    What Do I Do If My Order Is Incomplete, Incorrect Or Damaged?
•    What Is This California Prop 65 All About?
•    What Are Your Shipping Charges?
•    Why Are Your Shipping & Handling Charges So High?
•    I Am Having Trouble Viewing Text In One Of Your Screens.
•    How Can I Unsubscribe From Receiving Emails From PulseTV?
•    Can I Buy 500 Or 1000 Of An Item?
•    How Can I Get Text Deals?
•    What If I Need Instructions Or More Help To Use A Product?
•    Where Can I Find Answers To Questions About A Specific Product?

If you have purchased a product from PulseTV and have questions on its use, assembly, and more, you may find the manual, and help, through our site’s Instruction Manual page.

Sometimes there are little tricks and tips we have learned about products not shown on MFG packaging or instructions. We try to put those on the product FAQ page, like our Handy Can Opener.

As you can see, PulseTV is always ready to help all of our customers no matter what the question or concern may be.

Are You Ready For Spring Cleaning?

Spring is on its way and with it is the welcoming lemony fresh scent of Spring Cleaning!

That’s right! It’s time to get out the mop and bucket, the vacuum, the glass cleaner, and various other cleaning supplies, role up those sleeves and start scrubbing, wiping, and disinfecting. I know it’s not everyone’s favorite think, but these days, a little extra cleaning could do you a world of good. Plus, there’s nothing like the freshly clean sparkle of your home, office, or even your car.

PulseTV is gearing up for Spring Cleaning, too! Not only by freshening up the office, but by offering great deals on items that will help you clean up, without cleaning out your wallet. Items like…

The Luna Steam Mop – It’s the ultimate floor cleaner that actually sanitizes your floor while making it sparkly clean. Nothing makes your hardwood, tile, linoleum or Pergo floors look more dazzling (or smell fresher) than a good steam cleaning! This is the Deluxe Version: The Luna Steam Cleaner PLUS, which comes with a 12 piece accessory kit to help clean beyond your floors!

Streak Free Cloth – This 4-pack cleans effectively by pulling and trapping all dust, grease and dirt which doesn’t transfer back onto the surface you are cleaning. Cleans many surfaces like glass, mirrors, windows, stainless steel, TV screens, tablets, eyeglasses, counter tops and more. Eliminates the need for expensive and caustic cleaning chemicals… better for you, your children, and the environment!

Safe T Air – Looking for a solution to indoor pollution? Help rid your home of odors, mold, mildew, bacteria and fungus. Safe T Air cleans the air naturally with tea tree oil. This essential oil is nature’s most powerful antiseptic, anti-bacterial and deodorizer. Suspended in this thick gel, it slowly evaporates to gently circulate and clean indoor air.

Pure Power Scouring Cloths – These premium scouring pads are made for strength and durability to provide a robust cleaning effect that will not tear or wear out even after numerous uses! These double-sided pads scrubs off stuck-on food, grease, and grime. It works fast and effectively, helping you keep your kitchen and other appliances looking brand new.

Grimebuster – Looking for a quick and powerful clean? Cut through the grime, grease, dried on food and sticky messes without any extra elbow grease with Grimebuster Handheld Power Scrubber by Black and Decker. Use this all-purpose bristle brush on your dishes, pots and pans, countertops, stovetops, the oven, microwave, sinks, and more. When powered on, it rotates getting in all those nooks and crannies without needing to apply much pressure and the non-slip handle makes it comfortable to grip – perfect for those with limited hand strength or arthritis.

So head to PulseTV and let the cleaning begin!

DVDs and Blu-Rays and CDs, Oh, My!

With the streaming age upon us physical media is becoming a thing of the past.

Books, CDs, records, tapes, DVDs, even Blu-Rays are all forms of media that are being abandoned for tablets, smartphones, and other devices.
The convenience of gaining access to, purchasing, and enjoy an endless supply of entertainment is quite enticing, but come on, you don’t really own that media…think of it more as a rental. What happens if a server goes down, your account gets hacked, or you can’t gain access to your accounts? You have to re-purchase the media that you had acquired in the past. What a pain!


Now, I do appreciate what streaming and handheld devices do, but physical media is where it’s at! With physical media you always have the desired movie, show, song, or book ever accessible. No buffering. No low battery. No incorrect passwords. You can put on a movie or show, flip open a book, or spin a record and enjoy without having to rely on a paid service to let you enjoy these forms of entertainment.

Now with Disney’s acquisition of 20th Century Fox they have announced that many of the Fox titles are getting put in a vault and will not be available through streaming. WHAT!? Now is the time to stock up on DVDs, Blu-Rays, and CDs before some of your favorites become unavailable for the foreseeable future. Here’s one title that could possibly disappear…

Platoon 25th Anniversary Edition on Blu-Ray – Winner of four Academy Awards, including Best Picture and Directing*, this harrowingly realistic war film (based on director Oliver Stone’s firsthand experience) arrives on Blu-Ray for the first time in this 25th Anniversary Edition – loaded with explosive extras that take you to the front lines of moviemaking. Starring Tom Berenger, Willem Dafoe and Charlie Sheen.

Dark Shadows Complete Original Series Deluxe Edition DVD Set – This limited edition boxed set contains every eerie episode of the original Gothic suspense series DARK SHADOWS (1966-1971) plus a wealth of bonus interviews with the stars and creative members that made the supernatural thriller a cult favorite and an enduring television classic. Includes 131 DVDs with ALL 1,225 Complete Episodes and a Commemorative Coffin package.

Watch Around the Clock: 24 Hours of TV in Color – DVD + Digital Collection – Relive a Day-In-The-Life from Television’s Golden Age with this 24 Hour Lineup – IN COLOR! – This incredible 4-DVD collection, plus a BONUS holiday disc, features nonstop programming from the Golden Age of Television as if you’ve gone back in time, but this time IN COLOR! Starting with early morning cartoons for the kids, daytime programming which includes all your favorite family-friendly features, then all your favorite prime-time hits during the evening and then into the wee morning hours with star-studded movies all complete with commercials from the era. It’s an experience like none other! Includes shows Petticoat Junction, Adventures with Ozzie & Harriet, The Red Skelton Show and more.

Great entertainment to add to your library – All at great prices! To check out more of our available DVDs, Blu-Rays, and More – Head to PulseTV!

Vote For PulseTV!

We need your support! PulseTV is currently in the running for the 2020 FedEx Small Business Grant Contest… and your vote counts!

PulseTV is always working hard to meet customer needs. We offer a great experience and the right combination of service, value and products.


We pride ourselves on offering great products at great prices and use videos to explain and demonstrate the products. Our commitment to our customers, our employees and the community helps us stand out among the cluttered eCommerce sites. We’ve always had a passion for getting good product deals and sharing them. As a company we believe in giving back and are one of the main sponsors and participants for the Run for Your Life Safety 5K in our town.

Winning this grant would help PulseTV continue its 20 years of quality service to the most loyal customers across the world.

Please vote for us and share! Thank you, from all of us.

You Pay What We Pay!

Have you ever wanted to work at a place just to get that much desired employee discount? Now at PulseTV, you can get our employee discount without even applying for a job!

This is our special way of giving back to our most loyal customers. This is the FIRST TIME EVER we are offering our BEST customers the same low prices on products that we give our employees.

Employee Pricing EventGet deals so good it’s like you work here!

There are over 20 items included in this exclusive event, but I do want to caution you – stock on some of these items are very limited. HERE’S A TIP: Save on shipping and order a bunch of stuff!

Here are a few that caught my eye…

Tommie Copper Mentholated Sport Tape… $3.88 Stock up today on this Mentholated Sport Tape! These are great to have a hand to sooth sore muscles and joints! It’s also great therapy for recurring conditions like shin splints, tendonitis, plantar fasciitis, runner’s knee, and back pain.

RoseVale Spa Gift Set: 6 Bath Bombs & 6 Candles… $3.86 This exclusive gift set offers 6 bath bombs (Scents: vanilla, lavender, and sea) with 6 heart shaped tea light candles for UNDER $4! If you LOVE taking baths or know someone that loves soaking their worries away then this is a HUGE must have! Stock up…these will sell out!

Fake News Trivia Card Game… $3.09 Can you spot the fake news headline from the real one? The Fake News card game includes 50 card, each with a real (and bizarre) news headline, and a similar yet fake news headline. Read them both to the other players to see who can guess which is real. It’s a great way to liven up your next party or family game night.

So take a look at some of our favorite items you can buy at a HUGE discount at our  Employee Pricing Event!

Go “Team Red!

redforwomen

We may be a small family company, but we have a big heart. That is always the case when it comes to supporting members of our team.

Today, being Valentine’s Day, is the perfect day to share this story with you. Maureen, one of our number-crunchers, asked the office to join her in support of “Go Red for Women”.

Go Red for Women” is the American Heart Association’s initiative to increase heart awareness. Heart disease is the number one threat to women and 80% of heart events are preventable. Maureen asked us to wear red to honor those we’ve lost, and to support those who survive, thrive, and inspire, like her daughter Caitlin, who’s been living with heart disease since her diagnosis of long QT at age 16.

As you can see from the photo our hearts go out in support of Maureen and Caitlin. We care about each here no matter what. And that’s what makes PulseTV a great family!

Thanks, “Team Red”!

To learn more about us, and those in the picture, go to the PulseTV “About US” page.

Gearing up for the holidays.

For the rest of the world, the big holidays including Christmas are still months off, but for retailers Christmas is right around the corner. Here at PulseTV.com we have already started gearing up for the fourth quarter.

In the last couple months we have sent our team of buyers to the big ASD consumer trade show in Las Vegas, the Consumer Electronics show, also in Vegas, and our own local show, the TMC Merchandise Show in Rosemont, Illinois.

And they discovered some great products we are really excited to introduce to our customers.

We have had tremendous success with the Streak Free Cloths we have been carrying for years, and we have found something we hope is going to be just as big. They are called ‘Dura-Fresh’ cloths and they are made from natural wood fiber. That makes them completely natural, non-toxic and even compostable, but the great thing is that simply rinsing them in hot tap water eliminates 99.9 percent of germs and bacteria. That makes them perfect for use in the kitchen for clean up or as dish cloths.

We also found something we think is going to be a hit with homeowners. It is a light up sign box. Basically it is an illuminated sign you can customize with a bunch of included letters, number and symbols. So you can put your address in the front window, or ‘PARTY ROUND BACK’, ‘WELCOME HOME’, or ‘HAPPY BIRTHDAY’. Anything you can think of.

And we certainly haven’t forgotten about the kids. We found a really neat remote controlled truck that shoots bubbles. That’s right, a bubble truck (we’re going to try and come up with a better name for it). We really think kids are going to go nuts for it.

These are just a few of the many great new products we will be introducing over the next couple of months. The fourth quarter is always the most exciting time of the year and we believe our customers are going to share our excitement when they see what we have found for them.

PulseTV Makes Internet Retailers Top 1000 for North America

PulseTV, the discount merchandise online retailer, has earned the ranking of #664 of all Internet retailers for North America. This marks an increase in 4 slots over last year. The top online retailers are compiled annually from Internet Retailer magazine.

In addition to earning the ranking of #664 for overall online retailers, PulseTV earned the ranking of #4 in their merchandising category for North America. CEO and Co-founder, Jaffer Ali weighed in on PulseTV’s ranking for the second year in a row, “We fly pretty much under the radar and do not do much PR, so when Internet Retailer approached us last year, we were actually surprised. But making the top 1000 for the second year in a row is really a testament to all of the PulseTV family.”

Stefany Zaroban, Director of Research at Internet Retailer explained how the rankings are determined “We gather, analyze and publish these highly detailed rankings because we are a journalistically driven research organization that uses this information to measure the growth-and the growth drivers-of the North American e-commerce industry. We are as passionate in our coverage of the market as online retailers are in growing web sales.”

Co-founder Anisa Ali is Jaffer’s sister and PulseTV COO. She leads the merchandising team and explained PulseTV’s approach to online retailing.

“We created an online retail experience where we give real deals from real people. In today’s impersonal, data driven insanity, you can always visit PulseTV and see one of our staff reviewing a product on a video we produce in-house. We will point out the flaws along with the benefits. No models, no scripting, no BS. I think that is why our retention rates are so high. Plus we have real customer service. We are not trying to dodge our customers with technology.”

PulseTV attributes its success to building a team that has been together for many years. In the end, many online retailers sell the same merchandise so the reasons consumers pick one retailer over the other are the people that stand behind the products.

New and Upcoming Products on PulseTV

Every spring there is giant trade show in Las Vegas where vendors from around the country and even internationally come to sell their products. We go every year to find products our PulseTV.com customers might be interested in. And like Forrest Gump’s momma said, ‘You never know what you’re gonna get.’ This year we were lucky.

Our buyers came back with dozens and dozens of new items that we will be featuring on PulseTV in the coming months, and we thought you might like a preview;

The Key Ninja

This is designed to replace a disorganized key ring. It is like a Swiss Army knife for keys. Your keys fold in for a sleek compact holder less than 3 inches long. It’s easy to organize all your keys with expandable pieces, and eliminates the bulk from a pocket or purse.

Color Oxy Meter

This is for health-minded individuals. It is a fingertip clamp that measures blood oxygen saturation and pulse rate. It is non-invasive, involves no blood and takes measurements in seconds. We think both people who are keeping track of their health and also people who like to monitor their workout progress will be very interested.

210 First Aid Kit

This is a product pretty much everybody could use. This tiny little First Aid Kit holds 210 items! Sure, a lot of them are things like cotton balls and alcohol wipes, but it also includes things like wound dressings, bandages, disposable gloves, a cold pack and even an emergency blanket. An amazing deal..

Flex Sonic Therapy Massager

This personal massager comes with three interchangeable massage heads which allows the user to try different applications for their pain relief. Plus, it also includes a pain relief therapy gel which turns this product from a simple massager into a pain relief system.

Pressure Cooker

Everybody who has tried cooking with a pressure cooker loves them. Options in cooking seem to be very popular (like our hugely popular low-fat fryer) and we think our customers are going to love the option to cook nutritious, delicious and convenient meals with a little pressure.

Metal Detector

We have carried a similar product before and it was a hit, so we feel pretty confident about this one. And who wouldn’t like the adventure of discovering a hidden treasure at the beach, in an empty lot or even in their own back yard? And with the deal we got just about anybody can afford to become an amateur treasure-hunter.

There are a whole bunch of other products we will be introducing this spring and summer, these are just a few off the top of my head. Stop at PulseTV.com now and then and see what’s new on our ‘New Stuff‘ and ‘Top Products‘ pages. With the number of items we’re adding you will probably find something new every day!

 

CEO’s Lunch with a PulseTV.com Customer

Hello, my name is Jaffer Ali, co-founder and CEO of PulseTV.com. A couple of days ago I had a lunch meeting at the Housewares Show in Chicago. It was a great lunch with Rus Sarnoff, an industry veteran.

Before we got down to discussing business, he said, “Jaffer, I just have to tell you, my wife and I are REALLY fans of PulseTV.” I smiled and thought he was being polite. But he went on, “I have to say that you guys have the best customer service we have seen in a long time. I ordered a dashboard camera and it was defective. I called to return it and get another one, and everything was so simple. I sent in my unit, but forgot the SD card in the unit. I called and Brynn in your C.S. department actually tracked down the unit I sent in, retrieved the card and sent it back to me. That is customer service. And by the way, my wife buys all of your flashlights!”

That is an almost verbatim story about our customer service. I came back to the office and gave Brynn a high five for going above and beyond for our customers. It is always great to hear good things unexpectedly. Oh, the potato leek soup they served at lunch was awesome too!

–Jaffer Ali, CEO of PulseTV.com