We are proud to announce that PulseTV has made the Inc. 5000 list for fastest growing privately held companies in the US for the third year in a row.
CEO and Co-founder, Jaffer Ali graciously stated, “We are pleased with this recognition. It has taken us many years to tinker our way into our present business model. What we are most proud of is building a culture of caring that extends from our office to those people that continue to shop at our online store. At the end of the day, this is the real accomplishment of PulseTV.”
Everyone here at PulseTV not only takes great care is selecting products for our customers, but we offer customer service that goes above and beyond the call whenever help is needed.
We are extremely grateful to Inc. 5000 for the honor, to our staff for their dedication and to our customers for their wonderful support. Thank you!
Hello, my name is Jaffer Ali, co-founder and CEO of PulseTV.com. A couple of days ago I had a lunch meeting at the Housewares Show in Chicago. It was a great lunch with Rus Sarnoff, an industry veteran.
Before we got down to discussing business, he said, “Jaffer, I just have to tell you, my wife and I are REALLY fans of PulseTV.” I smiled and thought he was being polite. But he went on, “I have to say that you guys have the best customer service we have seen in a long time. I ordered a dashboard camera and it was defective. I called to return it and get another one, and everything was so simple. I sent in my unit, but forgot the SD card in the unit. I called and Brynn in your C.S. department actually tracked down the unit I sent in, retrieved the card and sent it back to me. That is customer service. And by the way, my wife buys all of your flashlights!”
That is an almost verbatim story about our customer service. I came back to the office and gave Brynn a high five for going above and beyond for our customers. It is always great to hear good things unexpectedly. Oh, the potato leek soup they served at lunch was awesome too!
–Jaffer Ali, CEO of PulseTV.com